We want you to love everything you purchase from us. If for any reason you’re not satisfied with your order, we offer a hassle-free return policy. Please review the details below:
Eligibility for Returns
- Timeframe: Items can be returned within 30 days of the delivery date.
- Condition: Products must be
- Unused, unwashed, and in their original condition (for apparel) or in their original packaging (for mugs and other items).
- Free of stains, odor or damage
- Exceptions: Final sale, Customized or personalized items (e.g., printed t-shirts with custom designs) are non-returnable.
How to Initiate a Return
- Contact our customer support team at contact@theinnerpower.com to request a return authorization.
- Provide your order number and a brief explanation of the issue.
- We’ll provide return instructions and shipping info.
- Once we receive your item and inspect it, we’ll process your refund or exchange.
Refunds & Exchanges
- Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5-10 business days . Refunds will be issued to the original payment method.
- Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- Exchanges: If you’d like to exchange an item for a different size, color, or product, please indicate this during the return process. We’ll ship the replacement item once we receive the returned product.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery. We’ll cover the cost of return shipping and either replace the item or issue a full refund, depending on your preference.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Final sale items (if applicable).
- Items returned without prior authorization or outside the 30-day window.
Shipping Terms
We strive to make your shopping experience seamless by offering reliable and affordable shipping options. Below are the details of our shipping policies:
Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons (e.g., holidays), processing times may increase slightly. You’ll receive an email notification once your order has shipped.
Shipping Methods & Costs
- Standard Shipping: Estimated delivery time is 10-12 business days . Cost varies based on location and order value. Free standard shipping is available for orders over [insert threshold amount].
- Expedited Shipping: Available for an additional fee. Delivery time is 2-3 business days .
- International Shipping: Available to select countries. Rates and delivery times vary; duties and taxes may apply and are the responsibility of the customer.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
Shipping Delays
While we work hard to ensure timely deliveries, unforeseen circumstances (e.g., weather, carrier delays) may occasionally cause delays. If your package hasn’t arrived within the estimated timeframe, please contact us for assistance.
Lost or Stolen Packages
If your package is marked as “delivered” but you haven’t received it, please check with neighbors or building management first. If it’s still missing, contact us within 14 days of the delivery date, and we’ll investigate further. Unfortunately, we cannot guarantee reimbursement for stolen packages.
Incorrect Addresses
Please double-check your shipping address before placing your order. If an incorrect address is provided and the package is returned to us, you’ll be responsible for reshipping fees.
Frequently Asked Questions (FAQs)
Can I cancel my order?
Yes, you can cancel your order if it hasn’t been shipped yet. Please contact us immediately at [support email] or [phone number]. Once an order has shipped, it cannot be canceled, but you can initiate a return upon receipt.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
What if I received the wrong item?
If you received an incorrect item, please notify us within 7 days of delivery. We’ll send you a prepaid return label and ship the correct item at no additional cost.
Are there restocking fees?
No, we do not charge restocking fees for eligible returns. However, original shipping charges are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our return policy or shipping terms, feel free to reach out:
- Email: contact@theinnerpower.com
We’re here to help and ensure you have a positive shopping experience!